Privacy Policy

Last updated: January 2025

At ChatZone, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI chat platform.

1. Information We Collect

Personal Information

• Email address and account credentials
• Payment information (processed securely through third-party providers)
• Profile information you choose to provide
• Communication preferences

Usage Information

• Chat messages and interactions with AI models
• Feature usage patterns and preferences
• Device information and browser type
• IP address and location data
• Session duration and frequency of use

2. How We Use Your Information

• Service Provision: To provide and maintain our AI chat services
• Account Management: To create and manage your account
• Communication: To send important updates, notifications, and support
• Improvement: To analyze usage patterns and improve our services
• Security: To protect against fraud and unauthorized access
• Legal Compliance: To comply with applicable laws and regulations

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party services that help us operate our platform
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Consent: When you explicitly consent to sharing

4. Data Security

We implement industry-standard security measures to protect your information:

• End-to-end encryption for sensitive data
• Secure data storage and transmission
• Regular security audits and updates
• Access controls and authentication
• Employee training on data protection

5. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Chat history and personal data are retained according to the following schedule:

• Account Data: Until account deletion or 3 years of inactivity
• Chat History: Up to 12 months unless deleted by user
• Payment Information: As required by financial regulations
• Analytics Data: Anonymized after 24 months

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Export your data in a machine-readable format
• Opt-out: Unsubscribe from marketing communications
• Restriction: Limit how we process your data

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for basic platform functionality
• Analytics Cookies: Help us understand usage patterns
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used for targeted advertising (with consent)

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during international transfers, including:

• Standard contractual clauses
• Adequacy decisions by relevant authorities
• Certification schemes and codes of conduct

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices in our application